At Hi-Country, We Guarantee Your Satisfaction...100%
Hi-Country guarantees the quality and freshness in all our products. If you are ever dissatisfied with any of our products - we will happily replace your order or refund your money - whichever you prefer. See our return/refunds policy below for more details.
Ordering Information
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Online - Credit cards can be submitted securely and safely through our
Verified Secure Server.
- By Phone - To place an order or to request a catalog, call us Toll Free at
1-800-433-3916. Our customer service hours are from 8:00 am to 4:00 pm (MST).
- By Mail - Mail your order to:
Hi-Country Snack Foods, Inc.,
P.O. Box 159,
Lincoln, MT 59639.
- By Fax - Fax your orders to (406) 362-4275.
We accept VISA, MasterCard, Discover and American Express. Financial information (Credit Card Numbers) collected on this site are solely used for the fulfillment of customer�s order. We do not store these numbers on the website, nor do we keep this information in our business ordering system or on-site at our facility.
Hi-Country dislikes SPAM as much as you! Your information will not be sold or shared with 3rd parties of any kind.
Orders are shipped via best way USPS Priority Mail or UPS. Orders will ship within 2 working days (generally the next business day). Allow 3 to 5 working days for delivery, depending on your location. Shipping charges will be added to your order at checkout. Your order ships directly from Lincoln, Montana.
Standard Shipping Rates
Amount per Address...Add:
$0 - $24.99 = $8.95
$25 - $74.99 = $9.95
$75 - $149.99 = $13.95
$150 - over = $17.95
Overnight Service Not Available.
Customer Service Hours
Hi-Country Snack Food�s customer service department is available to take your orders or answer questions from 8:00am to 4:00pm (MST), Monday through Friday. Please call 1-800-433-3916 or (406) 362-4203. You can also contact us via email at customerservice@hicountrymail.com.
Our office will be closed the following holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Packaging
For your convenience our meat snacks are packaged in resealable bags. Once opened, they should be consumed within 5 days for best flavor and quality. Our meat snacks have a shelf life of 1 year from their date of manufacturing. You can find the best by date printed on the seal of the bag or on a white sticker on backside of the package. Refrigeration after opening is only necessary on packages marked as such.
Substitution Policy
Pricing and product sizing may change without notice. Items may be discontinued without notice. Product substitutions may be necessary when products are changed from vendors outside of Hi-Country. If necessary we reserve the right to substitute items of equal or greater value.
Returns/Refunds Policy
If any problem should arise with your order or purchased product(s) please contact our Customer Service Department at 1-800-433-3916 or email customerservice@hicountrymail.com. We will be glad to replace the item or refund your money, whichever you prefer.
Please return the merchandise to the following address:
Hi-Country Snack Foods, Inc.
Attn: Customer Service
P.O. Box 159
1 Lincoln Gulch Road
Lincoln, MT 59639
This allows us to learn from any mistakes.
Important! We regret that we cannot extend our guarantee to orders for which we have been given an incorrect delivery address. In response to this we ask you to always provide Hi-Country with accurate/legible billing and shipping information. |
